At DaymaDigital, we aim to provide quality products and a smooth shopping experience. Please read this Refund & Return Policy carefully before placing your order through daymadigital.site.
1. Return Policy
We accept returns only when the product is eligible under the conditions mentioned below.
Return requests must be raised within 7 days of receiving the product, unless a different return period is specifically mentioned on the product page.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, accessories, manuals, and other included items.
- The product should not be damaged due to misuse, negligence, or improper handling.
- Proof of purchase/order details must be provided.
- The return request must be approved by DaymaDigital before the product is sent back.
2. No Exchange Policy
DaymaDigital does not provide product exchanges.
If a product is eligible for return, the customer may request a return and, after inspection and approval, receive a refund according to this policy.
We do not offer replacement or exchange merely because the customer changes their mind, selects the wrong product, or no longer wants the product.
However, this policy does not limit any rights available to consumers under applicable law in cases such as defective, damaged, wrong, spurious, or materially misrepresented products.
3. Damaged, Defective or Wrong Product
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product ordered
- Missing essential parts or accessories
- Significantly different from its description
please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
- Video evidence, where reasonably required for verification
After reviewing the information, DaymaDigital will determine whether the product qualifies for a return and refund.
4. Non-Returnable Products
Returns may not be accepted for products that:
- Have been used, altered, damaged, or misused by the customer.
- Are returned without original packaging or included accessories where these are required for verification.
- Have been damaged after delivery due to improper handling.
- Are returned after the applicable return period.
- Are specifically identified as non-returnable on the product page.
This does not affect any statutory consumer rights that cannot legally be excluded.
5. Refund Process
Once a returned product is received, it may be inspected to verify its condition and eligibility.
If the return is approved, the applicable refund will be processed using the original payment method or another lawful method communicated to the customer.
Refund processing time may depend on the payment provider or bank after DaymaDigital initiates the refund.
Where a refund is legally required for a qualifying defective, deficient, wrong, or materially misrepresented product, DaymaDigital will process the refund in accordance with applicable law.
6. Return Shipping
Where the return is due to a verified issue attributable to DaymaDigital, such as a wrong or defective product, the applicable return-shipping arrangements will be communicated to the customer.
For returns requested for reasons not covered by our return policy, DaymaDigital may refuse the return or require the customer to bear applicable return shipping costs, where permitted by law.
7. Cancellation
If you want to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed, dispatched, or delivered may not be cancellable. If the order is eligible for cancellation, any refund will be processed according to the applicable payment and refund procedure.
8. How to Request a Return
To request a return, contact DaymaDigital through the Contact page on our website and provide:
- Full name
- Order number
- Product name
- Date of purchase
- Reason for return
- Photos/videos, if applicable
Do not send a product back without receiving return instructions or approval from DaymaDigital.
9. Inspection and Approval
Submitting a return request does not automatically guarantee approval.
Returned products may be inspected before the final return/refund decision is made. If the product does not meet the applicable return conditions, the return may be rejected.
10. Policy Changes
DaymaDigital reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.
11. Contact Us
questions regarding returns or refunds, please contact us through our website: if you want to know more this is our new page (click here)
Website: daymadigital.site
Contact Page: https://daymadigital.site/contact/
We recommend keeping your order number and payment details available when contacting us regarding a refund or return.
Important: This policy is intended to clearly explain DaymaDigital’s return and refund process and should be read together with any product-specific terms displayed at the time of purchase. Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.